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Rwanda : MTN Rwandacel Internet connection problems persist

21 May, at 07 : 42 AM Print


Telecommunication services for MTN Rwandacel internet and mobile phone users have stopped in Gatsibo district since May 16th 2012 due to lack of connection. 

 

However, Rwandacel customers say that connection has been slow for some time and are wondering why MTN is quiet on the issue yet subscribers that buy one day or month connection make losses.

 

Self employed Albert revealed to us that his work of sending reports was 40percent reduced due to poor network “We are making losses, and the biggest problem is that MTN does not reduce on the costs as they do with connection.”

 

When MTN Rwandacel internet became slow, we were told that

Some cables that pass under water were destroyed but being repaired. It has been three months now yet money goes as it was before, explains Albert.

 

While MTN sent text messages on mobile phones on May 16th 2012 assuring customers that the problem is being fixed, customers are worried about how long they will have to wait and continue paying the same amount of money.

 

 

 

English Internet

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