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20 February, at 09 : 41 AM Print
A team of almost 100 Tigo Rwanda telecommunication company, this week stormed streets of Ruvabu district to engage, in conversations, with its sales focal persons, on how best the company can provide services to its users.
The field assessment event was as a way of getting direct feedback from its users and aimed at understanding what service residents like and would like to have, and what new things they yearn from Tigo, in future.
Pierre Kayitana, Tigo’s Public Relations & Events Manager said that “This visit is the first of many, which form part of a program designed to bring the employee closer to the customer, increasing the fidelity of the feedback received about Tigo products and services”.
Tigo employees were divided in different team covering the busiest parts surrounding Rubavu town, city centre and public beach.
The teams were also accompanied by the company’s Chief Executive Officer-CEO, Diego Camberos who said that the event was an opportunity to interact with clients directly since Tigo was committed to innovating not only in their products but also in the efforts the company invests in bringing the brand closer to every customer.
He added “It reassures us to know that customers maintain their preference for Vuga Packs and Tira Tigo and that our new tariff to call other networks has been well accepted; while recognizing we also have things we need to improve’’.
Camberos stated that these visit had already rendered valuable information and the program would become a periodical exercise within all regions in Rwanda during the rest of the year.
One shop keeper said with a smile that “When a Tigo person came into my shop and asked me how Tigo could serve me better, I felt appreciated’’