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20 November, at 08 : 26 AM Print
As the competition gets tight and the number of mobile phone users increases, telecommunication companies in Rwanda have resorted to improving their customer services.
The competition has led to the two biggest companies, MTN and Tigo opening new customer care centers in major towns with a pledge to improve service delivery, countrywide.
As part of the telecommunications companies’ plans to expand and ease access for growing clientele, there are modern and service-led stores that offer a wide range of digital solutions, and more advancement.
Tongai Maramba, Tigo Rwanda General Manager says, “Expanding our stores reflects on how we highly value our loyal and ever demanding customers. This aligns well with our commitment to continually improve the quality of services offered to customer’s country wide.”
As for Rwanda’s leading mobile communication network-MTN Rwanda, in a bid to respond to the needs of its growing client base and needs, the company also last week, launched a 24-hours service center in Kigali city.
The service, is the first of its kind for MTN operations on the African continent, was launched on November 11, at the MTN center located at the Union Trade Center.
The new 24/7 open customer service center launch now makes MTN Rwanda, the second multinational company to operate around the clock after Nakumat supermarket.
The service center will provide all MTN services from 8am onwards and clients will stand chances to win prizes in the first week after the launch date.
The newly appointed Chief Executive Officer of MTN Rwanda, Ebenezer Asante said that the move was called for in a bid to respond to the needs of the clients and also implement the vision of a ‘smart’ Rwanda.
“Since we take into consideration the needs of our clients and the digital world our clients live in, we don’t want our clients to be limited by the factor of time in accessing our services. This is timely and we ensure that the needs of our clients are fully met at anytime” Asante said.
Tigo boasts of thirteen Service Centres, while MTN Rwanda has fifteen services centers. Most of these are located in the capital Kigali and its suburbs, and upcountry.